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MAC Services Ltd, 23 Blandford Street W1U 3DL London | Company Registration Number: GB 2238432

MAC Services Ltd Returns and Refund Policy
MAC Services Ltd will accept returns and replace items or refund customers in the following circumstances:

1. Goods are found to be damaged or faulty or were incorrectly supplied.
We will either replace the item or give you a full refund (including postage costs) based on customer choice. Replacement or refund will be made when goods are received back in stock.

2. The item does not meet with your requirements.
We will refund the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
a. The goods must be returned within 7 days of receipt in the UK.
b. It must be in pristine and resalable condition.
c. A copy of the delivery note or receipt must accompany it.

The Return Policy does not affect customer statutory rights.

Consumer Statutory Rights –Seven days cooling-off period:

MAC Services Ltd operates a no question asked returns policy, provided you return your goods no later than seven working days of the delivery of your order. Provided it is not a special item (i.e. made or manufactured to the clients' specification). This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the returned items, providing they are in their original condition, however, any postage costs incurred when returning your items will be at your own cost.

In all cases, items should be returned –stating the reason for return and providing full order details – in the original packaging clearly stating choice, to:
MAC Services Ltd
23 Blandford Street
W1U 3DL London

Items should be returned to us by the most economical method. They remain your property until we have received them.

Refunds will be given in the same tender type as the original payment.

Please allow 28 days (in addition to the delivery time) for the return to be processed.

Please note that our Standard Returns policy also applies to business customers not covered by Consumer statutory rights. Business customers are those customers who purchase items for business use, resale or on a Business Account.

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